©2018 by Homemade by Sprout. 

FAQs

The Answers You Need

Tell me more about your suppliers?

Each supplier has been chosen specifically based on ethical values and quality of products. For example, all our banana yarn comes from a supplier in Nepal that works to empower low income village women through craft.

 

All suppliers are fair trade and child labour-free.

 

We have also ensured that where possible the use of plastics in packaging has been reduced, asking each supplier to use paper or card instead.

 

For more details please get in touch. 

What are the shipping costs?

We package all our yarns with love into fully recycled packaging and send using Royal Mail. 

UK Costs:

Under £25: Flat rate £2.99 

£25+ Free shipping

USA Costs:

Shipped by weight. Prices for shipping start at £7 and are capped at £20 for 2kg+ 

Please check the shopping cart for a calculated shipping cost.

Other countries - please get in touch via email for a personalised quote :)

What is your return policy?

We really hope that you'll love all our items as much as we do. If you change your mind or things aren't up to standard please do get in touch and we'll do our best to rectify.

Full refunds are offered for change of heart provided that items are unused. Simply get in touch and we'll provide a delivery address, refunds will be issued once products are received.  

If products are faulty/not up to standard, a pre-paid returns label will be supplied and refund/replacement sent as soon as postage has been confirmed.